What Do We Audit?

These factors are essential for identifying audit discrepancies and realizing cost savings. Below are the six key factors we closely monitor in Audit Recovery, which collectively account for 90% of total audits:

1. Late shipments

   These refer to shipments delivered beyond the carrier's designated service level. A shipment is deemed late if it is shipped after the specified shipping deadline or ship-by date. For instance, if a parcel is scheduled for FedEx Standard Overnight delivery but arrives the following day, it is classified as a late shipment. Similarly, if UPS 2^nd Day Air is chosen as the delivery option and the package is delivered on the 3^rd or 4^th day from the ship date, it is also considered late.
   
   
   

2. Address Corrections:

   These are shipments delivered to incorrect, incomplete, or invalid addresses. If any part of the delivery address—such as the house or building number, street name, state, or zip code—is inaccurate or incomplete, it may result in mis-shipments. Carriers typically charge for the reasonable efforts they make to correct or complete the address; however, we will recover these erroneous charges on your behalf.

   Note:
   UPS
   
   FedEx
   
   See Related Blog Articles:
   How to enter a shipping address correctly into a Carrier shipping address system?
   UPS & FedEx Address Correction Fees: What You Need to Know
   
   

3. Voids (UPS only):

   
   Voids refer to shipping labels that are printed but not used for actual shipping. If shipping labels are created but the package is not shipped and the label is not voided in the system, UPS will impose a charge for this.
   
   
   
   

4. Saturday Delivery:

   This category includes shipments that are scheduled for Saturday delivery but are instead delivered on Sunday or the following week. Failing to meet the promised delivery date can result in additional expenses.

   

5. Saturday Pickup:

   This category pertains to shipments scheduled for pickup on Saturdays but that are instead picked up on Sunday or the following week. Delays in pickup can lead to increased shipping costs.

6. Other: 

   Under the "Other" category in audits, we find uncategorized credits. These credits often include late shipments that have not yet been validated due to the carriers' inability to properly indicate them on their websites.