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How to find UPS Audit Credits/Refunds

This article is about finding UPS audit credits/refunds

  1. First, download an Audit Credit Report from the Reports page of the platform given the following steps below:
  2. Once the Audit Credit Report has been created, it will start to run and the file will be available for download on the Download a Report tab, under Completed Reports.  
  3. The downloaded file will then go to your computer/storage. When you pull up the Audit Credit Report, you'll find under the column B and C the UPS Invoice information.
  4. To find the UPS Audit credits, login to the UPS Billing Center https://www.ups.com/lasso/login? .
  5. Go to  “My Invoices” on the left-hand side Menu. 
  6. You can search by    “Invoice    Date” or    “Invoice    Number”. Click on the UPS Invoice number.
  7. This will take you to the invoice summary page.
  8. Locate the tracking number and verify that the credit/refund amounts match the Audit Recovery Report.