The FedEx Money Back Guarantee and UPS Service Guarantee are policies that guarantee your package will be delivered on time or your money back. According to the Guarantee Policies, if your package is delivered even 60 seconds late or misbilled, you are entitled to a full refund of the shipping charges. These guarantees serve as your exclusive remedy in the event of a service failure, allowing you to recover all or part of the shipping costs. You can request a refund for any eligible charges.
However, there are instances when carriers may decline to issue a refund for late deliveries. Here are the most common exceptions the carriers' guarantee policy does not apply to:
*Events beyond the control of carriers including strikes, adverse weather conditions or customs delays
*Shipments withheld at a location in the tracking history
*Shipments with delivery signature options or charge for additional handling
*Late shipments for which the recipient requested to modify the delivery rerouted shipments
*Shipments containing dangerous goods or dry ice
*Packages with an address correction
These guarantees will not apply when the carriers suspend this policy. A suspension by both carriers of some services was implemented during the COVID-19 outbreak and is being evaluated on an ongoing basis.
Lastly, you cannot take advantage of a refund or credit when there is a money-back guarantee/service guarantee waiver in place on your agreement. Shippers sometimes opt to have this option to get additional discounts on their agreement.
For the latest updates on this policy, please refer to the carrier's website link:
https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page