This article is about Audit Recovery, Recovery Summary, Actual Savings and Potential Savings.
Recovery Summary
This page shows the audit recovery service. The packages and refund credits are summarized here, and we can filter by carrier and date using the filter bar on the top right of the page. The refund amounts are shown by category. Click on each refund category to show shipment detail level information.
Q: Are the carriers offering credits now for late shipments?
A: FedEx Money-Back Guarantee and UPS Service Guarantee have changed. For the latest update on these credits, please refer to the carrier's website link:
https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
Q: How do I halt/stop an audit for a specific account number?
A: Please reach out to our Client Services team with the specific account number, and we can stop automatic refunds for those specific accounts.
You may email to support@reveelgroup.com. You may also send us a message thru chat, just log on to your account https://auth.reveelgroup.com/u/login? and see the chat box icon at the bottom right corner of the website page. Our business hours are from 8:00AM EST - 8:00PM EST.
Q: How long does it take to obtain the credits?
A:
- For UPS, you will be credited after 1 to 2 invoices have been made available online.
- For FedEx, credits are given real-time (if you've used a Credit card as a payment option). But if a payment has been made before we obtain a credit, you will be refunded through cheque in the next 90 days IF approved. You can check the credit status (or if it's been credited) through the carrier site https://www.fedex.com/en-us/home.html .
Q: What is the timeframe for filing a dispute?
A:
- For UPS
- Late shipments - you may file a dispute 15 days from the scheduled delivery date.
- Address corrections - you may file a dispute within 180 days period.
- For FedEx
- Late shipments, you may file a dispute 15 days from the invoice date, if you are paying with any option other than a Credit card. And if you are paying with a Credit card, it is 15 days from the ship date.
- Address corrections, it is within 60 days for Express shipments and 180 days for Ground shipments.