The Audit Recovery page offers a comprehensive overview of our audit recovery services. Here, you can find a summary of packages and refund credits. You can filter by carrier and date using the filter bar on the top right of the page. Refund amounts are organized by category, and you can click on each category to access detailed shipment information.
Q: Are the carriers offering credits now for late shipments?
A: The FedEx Money-Back Guarantee and UPS Service Guarantee have been updated. For the most current information regarding these credits, kindly visit the respective carrier's website using the link below:
https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
Q: How do I halt/stop an audit for a specific account number?
A: To stop automatic refunds for a specific account number, you can email us at support@reveelgroup.com, or reach out via our chat feature. Simply log in to your account at Reveel Group Login and look for the chat box icon in the bottom right corner of the page. Our business hours are from 8:00 AM EST to 8:00 PM EST.
Q: How long does it take to obtain the credits?
A:
- For UPS, credits will be issued after 1 to 2 invoices are made available online.
- For FedEx, real-time credits are provided if you’ve used a credit card as your payment method. However, if a payment was made before we receive the credit, you will receive a refund via check within the next 90 days, pending approval. You can check the status of your credit or verify if it has been credited by visiting the FedEx carrier site: FedEx Home.
Q: What is the timeframe for filing a dispute?
A:
- For UPS
- Late Shipments: You may file a dispute within 15 days from the scheduled delivery date.
- Address Corrections: Disputes can be filed within a 180-day period.
- For FedEx
- Late Shipments: If you are paying with any method other than a credit card, you may file a dispute within 15 days from the invoice date. If you are using a credit card, the timeframe is 15 days from the ship date.
- Address Corrections: Disputes should be filed within 60 days for Express shipments and 180 days for Ground shipments.