Vital Factors
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      Understanding Reveel’s Vital Factors: On-Time Performance and Transit Time

      This article includes Overview, How Reveel Calculates these Metrics, How to Connect Your Tracking Data & What's Coming Next

      Overview

      Reveel provides two key Vital Factors to help you evaluate carrier performance:

      • On-Time Performance (OTP) – available for FedEx, UPS, GLS, and Sway

      • Transit Time – available for FedEx, UPS, GLS, Sway, UniUni, and Endicia

      These metrics are calculated using tracking data integrated from your carriers.
      When tracking data isn’t available, Reveel applies fallback logic that estimates performance using the ship and delivery dates (when available).

      How Reveel Calculates these Metrics

      When Tracking Data Is Integrated

      When Reveel receives tracking data directly from your carriers, the metrics are calculated using detailed event timestamps and status updates.
      This provides the most accurate representation of carrier performance, as it includes insights that are not available on carrier invoices.

      When Tracking Data Is Not Integrated

      If tracking data is not available, Reveel uses the following fallback logic:

      • The service level is used to determine the expected delivery timeframe.

      • The delivery date is compared to the expected delivery window to determine if the package was on time.

      Note: Fallback logic does not account for weekends or carrier holidays.

      This approach still provides directional insight into your carriers’ performance when full tracking data isn’t available.

      How to Connect Your Tracking Data

      Tracking data integration is currently supported for UPS and FedEx.

      UPS

      • If Reveel has access to non–CampusShip credentials, we can connect this feed on your behalf.

      • UPS provides a 214 tracking feed that can be connected to Reveel.

      FedEx

      • FedEx provides a 214 tracking feed that can be connected to Reveel.

      • Reveel can connect to your FedEx tracking feed through the FedEx Developer Portal.

      Other Carriers

      For GLS, Sway, UniUni, and Endicia, Reveel currently uses the ship and delivery date fallback logic to calculate On-Time Performance and Transit Time.

      What’s Coming Next

      Reveel is continuing to enhance the transparency, accuracy, and coverage of its Vital Factors. Upcoming improvements include:

      Tracking Data Visibility

      • Easily see how many of your packages are calculated using tracking data versus fallback logic.

      Refined Calculation Logic

      • Updated formulas that better align with how carriers measure these metrics—making it easier to have data-aligned conversations with your carrier partners.

      Support for Additional Carriers

      • Expanded coverage for more carriers to calculate both On-Time Performance and Transit Time.

      Broader Tracking Integrations

      • Development of 214 feeds or adjacent tracking data integrations for carriers beyond UPS and FedEx.

      ✅ Tip: Want to make sure your metrics are as accurate as possible?
      Integrating your carrier tracking data ensures the most precise calculations for On-Time Performance and Transit Time.

       

      For any additional questions, please reach out to support@reveelgroup.com.