This article is about finding UPS audit credits/refunds
How to find UPS Audit Credits/Refunds
This article is about finding UPS audit credits/refunds
- First, download an Audit Credit Reportand Shipment Detail Report from the Reports page of the platform given the following steps below:
* Please note that the ability to download various reports is exclusively available to Premium clients. If you are an Essential client, you can contact support at support@reveelgroup.com for assistance with these reports.
- Once the Audit Credit Reportand Shipment Detail Report has been created, it will start to run and the file will be available for download on the Download a Report tab, under Completed Reports.
- The downloaded file will then go to your computer/storage. When you pull up the Audit Credit Report, you'll find under the column C the Tracking ID. Take the tracking number and filter it on the Shipment Detail Report.
- Pull up the Shipment Detail Report and filter column J using the tracking number obtained from the Audit Credit Report. Click "OK" to apply the filter.
- After filtering, you will see two rows with the same tracking number in column J but different invoice numbers in column D. The negative total charges in column AN indicate the refund.
Note: If the tracking number from the Audit Credit Report only appears once in the Shipment Detail Report, the audit is still pending and hasn't been refunded yet.
- To confirm the refund on the UPS carrier site, log in to the UPS Billing Center at UPS Billing Center Login.
- Go to “My Invoices” on the left-hand side Menu.
- Copy the invoice number with a negative total charge from the Shipment Detail Report. Enter the invoice number in the Search Table box and click on the invoice number in the search results.
- This will take you to the invoice summary page. Click on the Adjustments tab and click on the drop-down on the Adjustment Type, then choose the Adjustments The Tracking number on the search result should match the one on the Shipment Detail Report.
