- First, download an Audit Credit Report from the Reports page of the Platform given the following steps below:
- You can find the FedEx tracking number on the Audit Recovery page on the Platform by clicking the specific audit category.
- You can find the invoice number from the downloaded Audit Credit Report from the Reports page
To find credits:
- Login to FedEx Online https://www.fedex.com/en-us/home.html .
- Go to View and pay bill.
- Under the Search Download tab click on New Search or Download.
- On the Search page navigate to Quick Search select Invoice Number and enter the FedEx invoice number you are looking for. Click the Quick Search button.
- This will bring you to the Invoice Detail/Summary page. Click on View Invoice History (clicking View Invoice History DOES NOT take you to a new page, it changes the information on the current page you are on).
- Scroll down to the bottom of the page to view Dispute and Adjustment History.
- Locate the tracking number(s) and verify credit/refund amounts match the Audit Recovery Report.
