On-Time Performance (OTP) is a metric that evaluates how effectively a carrier meets the Service Level Commitments outlined in its service guide for specific service levels. It compares the expected delivery times to the actual delivery performance, providing insight into how closely the carrier's service matches the customer's real experience.
OTP measures the punctuality of services, answering the question: "Did my shipment arrive on time?"
Certain carrier service levels—such as Next Day, 2 Day, and Ground—have specific delivery commitments outlined in each carrier's service guide. Some products or business needs may require expedited shipping (like Next Day or 2 Day Service), while others may allow for longer transit times (such as Ground). Additionally, some services, like Ground Advantage, which relies on USPS for final-mile delivery, do not guarantee a specific delivery time.
Typically, cost correlates with service speed—the faster the delivery, the higher the service cost.
VITAL FACTOR GRAPHS
It is important to note that UPS and FedEx are the carriers Reveel measures OTP for.
Performance by Service (Bar Chart)
This chart illustrates the on-time delivery percentage for each service level. Since on-time performance varies by service, the data is segmented accordingly. Hovering over a bar reveals the precise percentage of packages delivered on time for that specific service level
Over Time (Line Chart)
This chart displays the average On-Time Performance (OTP) over time. If no specific service levels are selected, it provides an average OTP across all service levels. This helps customers track whether carriers are improving or declining in meeting service level commitments over time. It also enables side-by-side comparisons of OTP across different carriers.
